Frequently Asked Questions

When do the online courses start and finish?

• All courses are online and self-paced. Following payment you will be emailed a login and can access the courses immediately or whenever you are ready to get started.

How long do I have access to the online courses?

• You will have access to each course for 3 years from the date of purchase.

Can I renew access to a course after 3 years.

• Yes!
• Contact us and ask for a course renewal for another 3 years. Send an email to hello@renovation.bellewebsites.com or call us on 1300 620 872
• FYI – We have put a validity date on the courses to keep track of who is using the content. However if you are still finding Renovation Collaborative helpful we want you to keep your access!

How do I get access to the Renovation Collaborative Community?

When you purchase any course or CPD product you will receive a confirmation email containing the information you need to access the:

• Renovation Collaborative Community (Private Facebook Group): A link to access the Facebook Group page, and a one time password to use when entering the group for the first time.
• Free Resources: Your website personal login will also give you access the Free Resources page. (Note: The Free Resources page can also be accessed by signing up to the newsletter – no purchase is required)

How long do I have access to the Community?

• Renovation Collaborative Community (Private Facebook Group): You will receive lifetime access to the Community when you buy any Course or CPD product.

How often will I get the Weekly Wrap Newsletter? I don’t want to be spammed with more junk mail!

• It’s not really a weekly newsletter. We only send out newsletters weekly during the podcast seasons when we have something useful to tell you. Between seasons we will be busy researching and will leave you alone.
• The newsletter is for people who don’t have the time to listen to every podcast, but they want to keep an eye on the topics and tune in when they are interested. The newsletter will let you know what the latest episode is about and give you the link to the show notes so you can jump in and read the summary …and listen to the podcast when you get a moment.

Can I unsubscribe easily?

• Yes. It’s a standard newsletter email and you will find an unsubscribe link at the base.

Did you know… When you sign up to the newsletter it helps us help you.

• We can see the region where you are located, so we can focus on providing content that is relevant to your location.

Can I get a refund if I am unhappy with an online course or CPD?

• Absolutely!
• If you are unsatisfied with your purchase, please contact us within 30 days of your purchase and you will receive a full refund.
• Email us at Hello@renovation.bellewebsites.com or call us on 1300 620 872
• If you have any concerns we want to know about them so we can make the Courses and CPD more useful for everyone.